Ponytail Hair Tie Ribbon | Floral Embroidery

Each order is scheduled into our production queue when the order is placed. Every piece is handmade and made to order exactly as requested. Orders are fulfilled in the order they are received. 

ALL orders: ship within 4 weeks, shipping time additional. 

Fabric Samples only: ship out within 1-5 business days. 

SHIPPING TIME IS ADDITIONAL. Choose your preferred shipping speed at checkout. 

Need your order sooner? Contact us about rush availability for an additional fee. 

Please review our advertised turnaround time plus shipping time before placing your order to ensure it will arrive by your needed date.

If you place an order without allowing enough time and later request a specific delivery date, a rush fee may be added to your order.

Rush requests are subject to our current workload and availability. If we are unable to accommodate your requested rush, your order will remain on its original production schedule and cannot be cancelled or refunded.

Please carefully review our current turnaround time before placing your order.

Turnaround times may vary during peak seasons and are updated regularly.

Cancellation:

All orders have a 24 hour grace period for a refund. After this grace period, cancellations are not allowed. 

See full Cancellation Policy here

Exchanges: 

- We recommend to take advantage of our swatches or email us questions prior to ordering

- If you qualify for a veil exchange after contacting us, you have 10 days from the delivery date to ship us back the original product. There is a flat $99 exchange fee per veil. 

See full Exchange Policy here

Returns:

- Due to the nature that all our items are handmade and made to order, Belle Botanical Creations is unable to accept returns. 

Here at Belle Botanical Creations, we require that all veils & accessories go through our stages of professional & quality control. In the rare event that you stumble upon issues regarding your order, Customer Service Team at hello@bellebotanicalcreations.com within 5 days of receiving your order.

See full Return Policy here

BASIC SHIPPING POLICY

For domestic orders within the United States, please allow 4- 5 days to arrive (after the turnaround time). All domestic orders are shipped via USPS which includes tracking. Faster shipping available to upgrade at checkout.  

INTERNATIONAL SHIPPING POLICY 

For international orders, please allow 2-3 weeks to arrive (after the turnaround time) + additional time might be needed according to customs processing. All international orders are shipped mainly via FedEx, occasionally USPS. We also offer an Express International option, which can be upgraded at checkout

All duties and taxes are the responsibility of the customer and not Belle Botanical Creations. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio.  If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Belle Botanical Creations, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.

The shipping partner (UPS or Fed-EX) usually sends an email informing you of the duties due before delivery. This can also be found on the tracking number. The package may be listed under for the shipper name of: Kaitlyn Benincosa or Belle Botanical Creations.

If the duties remain unpaid or the package is refused, the item might be returned to us, rendering it ineligible for a refund as we would then be required to cover the duties & return shipping costs for its re-importation into the USA.

Once your order ships, you’ll receive a tracking number. We recommend checking your tracking regularly, as your local customs office or delivery carrier may contact you directly to request payment or additional documentation.

Depending on your country’s regulations, you may be required to provide proof of identity(such as a government-issued ID) and a copy of your order receipt to clear customs. This is a normal part of the process and helps verify the value and contents of your package.

Delays in delivery can occur if import fees are not paid promptly or if customs clearance information is not provided. Please respond to any carrier or customs requests as soon as possible to avoid delays.

We would be happy to answer any questions you have. Chat with us by clicking the chat box in the lower right hand side of your screen.

Email: hello@bellebotanicalcreations.com

Allow 24-48 hours for a response during regular business hours.

Business Hours:

Monday-Friday: 8am - 4pm MST

Saturday-Sunday: CLOSED