Ponytail Tie

Current production times:

• Swatches: Ships within 1-5 days.
• Bridal Veils: 3 weeks.
• Ties, pocket squares, hair bows, headbands, 2-tier veil & pet accessories: 2 weeks

If swatches or smaller accessory is ordered with a veil, it will presume the longer production time as items are not shipped separately.

All our products are made to order based on veil length or style. Shipping time is additional - choose speed at checkout.

Cancellation:

- All orders have a 24 hour grace period for a refund.

- Orders cancelled after the 24 hour grace period, a 30% cancellation fee. If we have already made your veil, cancellations are not accepted.

See full Cancellation Policy here

Exchanges:

- We recommend to take advantage of our swatches or email us questions prior to ordering

- If you qualify for an exchange after contacting us, you have 10 days from the delivery date to ship us back the original product.

- All exchanges will have 35% restocking fee deducted from their exchange amount.

- Customized items are not eligible for exchange such as; cape conversion, embroidery initial/name add-on, pearl add-ons, swatches, or anything such as likeness that is customizing.

See full Exchange Policy here

Returns:

- Due to the nature that all our items are handmade and made to order, Belle Botanical Creations is unable to accept returns.

Here at Belle Botanical Creations, we require that all veils & accessories go through our stages of professional & quality control. In the rare event that you stumble upon issues regarding your order, Customer Service Team at kaitlyn@bellebotanicalcreations.com within 5 days of receiving your order.

See full Return Policy here

BASIC SHIPPING POLICY

For domestic orders within the United States, please allow 4- 5 days to arrive (after the turnaround time). All domestic orders are shipped via USPS which includes tracking. Faster shipping available to upgrade at checkout.  

INTERNATIONAL SHIPPING POLICY 

For international orders, please allow 2-3 weeks to arrive (after the turnaround time) + additional time might be needed according to customs processing. All international orders are shipped mainly via FedEx, occasionally USPS. We also offer an Express International option, which can be upgraded at checkout

All duties and taxes are the responsibility of the customer and not Belle Botanical Creations. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio.  If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Belle Botanical Creations, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.

If the duties remain unpaid, the item might be returned to us, rendering it ineligible for a refund as we would then be required to cover the duties for its re-importation into the USA.