Frequently Asked Questions

General

Can I order fabric samples?

Fabric samples are available for order, offering the perfect opportunity to decide on style, match color tones with your wedding palette and dress, and assess product quality and workmanship.

We advise purchasing a design swatch beforehand if you're uncertain.

Don't hesitate to reach out if you have any questions.

What is your current turnaround time?

All our products are made to order by Kaitlyn. While we have hundreds of fabric yards in our studio, there are no items pre-made, ready to be shipped out next day ordered.

Turnaround time:

  • Swatches: 1-5 days
  • Veils: 6 weeks
  • Small Accessories*: 2-3 weeks

Shipping time is additional.

If any small accessories are ordered with a veil, production time will automatically be up to 6 weeks.

What does "Made To Order" mean?

Made to order means we are making your order exactly how you ordered! While we have hundreds of yards in our studio, there are no finished products ready to be shipped out next day.

All items are handmade, no item is outsourced.

All our veils are customized by:

  • Fabric
  • Length
  • Comb Color

All our small accessories* are customized by:

  • Fabric (embroidery)
  • Base color for ties, bow ties, pet accessories, headbands

*Ties, bow ties, headbands, scrunchies, hair bows, & pet accessories

When everything is made to order, it also helps eliminate waste and overproduction.

Do you offer rush orders?

You may request a rush upgrade to be added to your rush order, dependent on availability.

If approved/accepted, it is a guarantee your order will be pushed to the top of of our que, bypassing our current turnaround time for veils and small accessories (6 weeks + shipping for veils, 2-3 weeks + shipping for individual small accessories). 

2024 Rush Fees | $50 per veil & $20 per small accessory*

You MUST contact us before purchasing the rush listings, only some veils & accessories are eligible for rush order due to availability. Rush upgrades are NOT always guaranteed due to workload or schedule availability.

-Approval is required prior to purchasing this listing! Please message me using the chat icon in the bottom right corner so we can confirm we can accommodate your rush order.  You may also email us at kaitlyn@bellebotanicalcreations.com or DM us on Instagram @bellebotanicalcreations

 

*Small accessories Include: Ties, Bow ties, pocket squares, hair bows, headbands, pet accessories, mini 2-tier veil, and veil ponytail ties. 

Please note, you may need to also pay for an upgraded priority or express shipping.

Once purchased, the rush fee is non-refundable and non-cancellable. Please contact us prior to purchasing, to ensure availability for working in your order as a rush! 

What veil lengths do you offer?

Lengths we currently offer are:

  • Shoulder 20"
  • Elbow 32"
  • Fingertip 38"
  • Knee 48"
  • Waltz 56"
  • Floor 70"
  • Chapel 90"
  • Cathedral 108"

What veil length should I choose?

The length you choose is completely your choice! If you need advice, you are more than welcome to message us a photo of your dress and we can send some recommendations. 

Ball Gown - (Shoulder, Elbow, Cathedral)

A-line - (Elbow, Fingertip, Chapel, Cathedral)

Flare, Mermaid - (Any length)

Do you make veil capes?

Any of our veils can be made into a cape as a customization.

Cape Veil Conversion

Do you offer custom orders?

Custom Orders (2024)
At this time, we are not accepting custom orders. We have worked hard to bring many different unique designs that we make in-house! Please note, any custom order inquires regarding veils, hair bows, etc will not be accepted. 

Sincerely,

Kaitlyn & Belle Botanical Creations Team

We are still offering Cape Veil Conversions add on's by adding these upgrades to your cart before checkout. Custom base colored ties & bow ties are still accepted. 

Can I order a custom base color for a tie or bow tie?

For a custom base color, please contact us with photos with which color you are looking for. After we confirm & approve the custom color, select "custom color" at checkout.

To contact us, send a message on our website chat box, email us, or send a dm on Instagram @bellebotanicalcreations

Cancellation, Exchange & Return Policies

Cancellation Policy

You can get a full refund if a cancellation is requested within 24 hours of purchasing*. Please note that Belle Botanical Creations is located in Arizona, USA and will determine cancellation time frames in MST / Arizona, USA time. To request a cancellation, please email kaitlyn@bellebotanicalcreations.com for the next steps.

If at any time a circumstance comes up where you need to cancel your order fully after the 24 hours, there will be a 30% cancellation fee. To request a cancellation, please email kaitlyn@bellebotanicalcreations.com for the next steps. If we have already started on your order or shipped it out, cancellation is not available.

Belle Botanical Creations is not responsible for wedding changes after ordering that result in a veil no longer being needed. Please remember that ordering from a small business requires commitment from both ends. As always, we are here to answer any questions before you submit an order!

*Please note that all our online payment methods charge us fees, so that fee cannot be returned if you are refunded. That small fee will be subtracted from your refund amount.

In the event that Belle Botanical Creations becomes unable to carry out or fulfill an order of any type before it is finalized, your order will be canceled, and a refund will be issued.

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Exchange Policy

Belle Botanical Creations does accept exchanges. To help best serve you, feel free to ask us questions and get our best opinion on what would be best for you, so you do not have to get the the need of exchanging.

You will have 10 days from the original delivery date to put the exchange in the mail to be eligible for an exchange. Please contact us at kaitlyn@bellebotanicalcreations.com to be approved and for us to be aware. Once approved, the exchange and shipping instructions will be emailed to the email on file with your current order.

Your exchange with be processed if the returned veil is in good condition. All original packaging and stationery must be included in the return parcel.

All exchanges will have 35% restocking fee deducted from their exchange amount. Please understand that each item is handmade when it is ordered, and that labor time cannot be taken back. The original packaging and shipping fees cannot be reused or refunded. The restock fee helps to offset those losses and ensures that Kaitlyn & her team gets a paycheck for time and efforts.

Domestic shipping and international shipping payments are not eligible for a refund, as they are paid to the shipping courier directly. Even if you received free shipping, that fee will be deducted from exchange amount as that cannot be refunded.

- The buyer is responsible for all additional Customs fees/duties.

- The buyer is responsible for all return shipping fees.

- Items shipped back after 10 days will be eligible for exchange only. The exchange must be of equal or greater value. The 35% restocking fee will be applied to the exchange.

If there is a problem with your order, you must contact us within 5 days of delivery. Allow 24-48 hours for a response during regular business hours of Monday-Friday. Once you hear back from us, you must reply promptly to us within 24-48 hours so we can help you.

***We do NOT accept exchanges for: Custom Orders, Swatch Sample Orders, Orders adding on the Cape / Draped Veil Conversion, Blusher add-ons, Sale Items / Clearance Items

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Return Policy

Due to the nature that all our items are handmade and made to order, we are unable to accept returns. We recommend you purchase design swatches to ensure the colors/design coordinate with your wedding dress, theme, and/or colors.

Please read the product description well and email us if there are any questions regarding for clarification.

You are also more than welcome to ask for our advice on what design will work best for your wedding!

If there is a problem with your order, you must contact us within 5 days of delivery. Allow 24-48 hours for a response during regular business hours of Monday-Friday.

Email: kaitlyn@bellebotanicalcreations.com

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Shipping

Where do you ship your products to?

While based in Arizona, USA; we do ship world wide!

Please note customs and duties fees may apply for international shipments. These would be collected upon delivery and are the responsibility of the buyer.

What currency will be used when I place my order?

All prices listed on the website are in USD currency. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.

Please note that we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.

Do I have to pay taxes, customs, or duty duties?

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Belle Botanical Creations, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.

If the duties remain unpaid, the item might be returned to us, rendering it ineligible for a refund as we would then be required to cover the duties for its re-importation into the USA.

What postal company do you ship through?

We typically use USPS for all our domestic shipping. All USA orders ship free take take about 4-5 days for delivery. Most international orders are shipping via USPS or FedEx, which can take between 15-30 days.

All shipping options can be upgraded, at checkout for expedited shipping options.

What is Navidium Shipping Insurance?

Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit.

PROTECT YOUR DELIVERY WITH NAVIDIUM SHIPPING PROTECTION

WHAT WE DEEM AS LOST:

  • Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at your property or it may be at your neighbors.
  • We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays


WHAT WE DEEM AS DAMAGED:

  • We reserve the right to classify your shipment as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays


WHAT WE DEEM AS DAMAGED:

  • Items arrive damaged in transit
  • Some of your order is missing due to the box/packet opening in transit 

Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic evidence of tampered items.

WHAT WE DO NOT COVER:

  • Missing parcels or redelivery fees due to incorrect address information provided by you
  • Delays in transit 
  • Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays
  • Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund
  • Items that are returned to us for a refund or exchange that are not in a resalable condition

HOW TO SUBMIT YOUR CLAIM:

If your parcel is lost or damaged, please contact us at kaitlyn@bellebotanicalcreations.com

A member of our customer service team will assist you within 24-48 hours, during regular business hours of Monday-Friday 8am-5pm PST. What to include in your claim email: 

  • Subject line: SHIPPING PROTECTION CLAIM for order #12345 (This can be found in your order email)
  • Description of your issue
  • Photo evidence of damage if applicable

We will continue to track your parcel and should it appear, we request it be sent back to us at our expense. Upon receipt of the item we will also grant you a discount code for future use.

By selecting Navidium shipping protection, you agree to these terms. 

We ask that you do not get in touch with us regarding a missing parcel until the allotted time has passed for it to be deemed as lost.

OUR POLICY FOR UNPROTECTED PARCELS:

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 6-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.

*Shipping Protection is non-refundable. 

Questions?

Click the chat icon in the bottom right corner to chat with us or email us directly at hello@bellebotanicalcreations.com! Allow 24-48 hours for a reply.

Office Hours: Monday-Friday 8am-4pm PST & closed weekends (slower reply time)

Frequently Asked Questions