Frequently Asked Questions
General
Can I order fabric samples?
Yes, we do! It is the perfect way to help decide which style to choose, whether the color tones match your wedding palette and dress. This also provides a way to see the quality and workmanship of our products.
We recommend you purchase a design swatch BEFORE you order, if you are unsure. As always, feel free to message us if you have any questions.
What is your current production time?
All our products are made to order. While I have hundreds of fabric yards in my studio, I do not have anything pre-made.
Production times:
- Swatches: 1-5 days
- Veils: 6 weeks
- Small Accessories*: 2-3 weeks
- Shipping time is additional & separate
If any small accessories are ordered with a veil, production time will automatically be up to 6 weeks.
*small accessories include: ties, pocket squares, bows, headbands, & pet accessories
Do you offer rush orders?
If you need your veil or accessories sooner, we do offer rush upgrades for an additional cost. Please send us a message, we can usually accommodate most rush needs!
Veil Rush: $50 each
Small Accessory Rush: $20 each item
What veil lengths do you offer?
Lengths we currently offer are:
Shoulder 20"
Elbow 32"
Fingertip 38"
Knee 48"
Waltz 56"
Floor 70"
Chapel 90"
Cathedral 108"
Cathedral 108" WIDE*
For even longer veil lengths like Royal and Empress*, please send us a message by tapping the "Chat With Us" button in the lower right hand corner.
*availability varies per design
What veil length should I choose?
The length you choose is completely your choice! If you need advice, you are more than welcome to message us a photo of your dress and we can send some recommendations.
Ball Gown - (Shoulder, Elbow, Cathedral)
A-line - (Elbow, Fingertip, Chapel, Cathedral)
Flare, Mermaid - (Any length)
Do make veil capes?
Yes, we do! Any of our veils can be made into a cape. This upgrade can be added to your cart, it is found in the "add-on" section of our shop in the drop down box.
Cancellation, Exchange & Return Policies
Cancellation Policy
You can get a full refund if a cancellation is requested within 24 hours of purchasing*. Please note that Belle Botanical Creations is located in Arizona, USA and will determine cancellation time frames in MST / Arizona, USA time. To request a cancellation, please email kaitlyn@bellebotanicalcreations.com for the next steps.
If at any time a circumstance comes up where you need to cancel your order fully after the 24 hours, there will be a 30% cancellation fee* if we have not started the production or shipped out your order. To request a cancellation, please email kaitlyn@bellebotanicalcreations.com for the next steps. If we have already started on your order or shipped it out, cancellation is not available. .
Belle Botanical Creations is not responsible for wedding changes after ordering that result in a veil no longer being needed. Please remember that ordering from a small business requires commitment from both ends. As always, we are here to answer any questions before you submit an order!
*Please note that all our online payment methods charge us fees, so that fee cannot be returned if you are refunded. That small fee will be subtracted from your refund amount.
In the event that Belle Botanical Creations becomes unable to carry out or fulfill an order of any type before it is finalized, your order will be canceled, and a refund will be issued.
Exchange Policy
Belle Botanical Creations does accept exchanges. To help best serve you, feel free to ask us questions and get our best opinion on what would be best for you, so you do not have to get the the need of exchanging.
You will have 10 days from the original delivery date to put the exchange in the mail to be eligible for an exchange. Please contact us at kaitlyn@bellebotanicalcreations.com to be approved and for us to be aware. Once approved, the exchange and shipping instructions will be emailed to the email on file with your current order.
Your exchange with be processed if the returned veil is in good condition. All original packaging and stationery must be included in the return parcel.
All exchanges will have 35% restocking fee deducted from their exchange amount. Please understand that each item is handmade when it is ordered, and that labor time cannot be taken back. The original packaging and shipping fees cannot be reused or refunded. The restock fee helps to offset those losses and ensures that Kaitlyn & her team gets a paycheck for time and efforts.
Domestic shipping and international shipping payments are not eligible for a refund, as they are paid to the shipping courier directly. Even if you received free shipping, that fee will be deducted from exchange amount as that cannot be refunded.
- The buyer is responsible for all additional Customs fees/duties.
- The buyer is responsible for all return shipping fees.
- Items shipped back after 10 days will be eligible for exchange only. The exchange must be of equal or greater value. The 35% restocking fee will be applied to the exchange.
If there is a problem with your order, you must contact us within 5 days of delivery. Allow 24-48 hours for a response during regular business hours of Monday-Friday. Once you hear back from us, you must reply promptly to us within 24-48 hours so we can help you.
***We do NOT accept exchanges for: Custom Orders, Swatch Sample Orders, Orders adding on the Cape / Draped Veil Conversion, Blusher add-ons, Sale Items / Clearance Items
Return Policy
Due to the nature that all our items are handmade and made to order, we are unable to accept returns. We recommend you purchase design swatches to ensure the colors/design coordinate with your wedding dress, theme, and/or colors.
Please read the product description well and email us if there are any questions regarding for clarification.
You are also more than welcome to ask for our advice on what design will work best for your wedding!
If there is a problem with your order, you must contact us within 5 days of delivery. Allow 24-48 hours for a response during regular business hours of Monday-Friday. Once you hear back from us, you must reply promptly to us within 24-48 hours so we can help you.
Email: kaitlyn@bellebotanicalcreations.com
Shipping
Where do you ship your products to?
While based in Arizona, USA; we do ship world wide!
Please note customs and duties fees may apply for international shipments. These would be collected upon delivery and are the responsibility of the buyer.
What currency will be used when I place my order?
All prices listed on the website are in USD currency. For international orders, the bank that has issued your credit/debit card determines the exact exchange rate that you will be charged. The amount taken from the original funding source is returned in full when refunded by the seller.
Please note that we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
Do I have to pay taxes, customs, or duty duties?
International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Belle Botanical Creations, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.
What postal company do you ship through?
We typically use USPS for all our domestic shipping. All USA orders ship free take take about 4-5 days for delivery. Most international orders are shipping via USPS or FedEx, which can take between 15-30 days.
All shipping options can be upgraded, at checkout for expedited shipping options.
What is Navidium Shipping Insurance?
Navidium is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Navidium ensures that customers get what they paid for, and allows for easy reordering with one simple click.
Questions?
If you have questions or need help choosing from our veils & accessories, click the chat icon in the bottom right corner to chat with us! If we're online & available, we will reply and live chat with you. If not, please message anyways and we will respond within 24-48 hours.
Business Hours: Monday-Friday 8am-4pm PST & closed weekends (slower reply time)