International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs Authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Belle Botanical Creations, and thus cannot be refunded.
We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of these fees, we recommend contacting your country's customs office or tax agent for respective charges and rates.
The shipping partner (UPS or Fed-EX) usually sends an email informing you of the duties due before delivery. This can also be found on the tracking number. The package may be listed under for the shipper name of: Kaitlyn Benincosa or Belle Botanical Creations.
If the duties remain unpaid or the package is refused, the item might be returned to us, rendering it ineligible for a refund as we would then be required to cover the duties & return shipping costs for its re-importation into the USA.
Once your order ships, you’ll receive a tracking number. We recommend checking your tracking regularly, as your local customs office or delivery carrier may contact you directly to request payment or additional documentation.
Depending on your country’s regulations, you may be required to provide proof of identity(such as a government-issued ID) and a copy of your order receipt to clear customs. This is a normal part of the process and helps verify the value and contents of your package.
Delays in delivery can occur if import fees are not paid promptly or if customs clearance information is not provided. Please respond to any carrier or customs requests as soon as possible to avoid delays.
