Shipping policy

Domestic & International Shipping Policy

Every order is made to order and scheduled into our production queue when purchased. We make each piece by hand according to the options selected at checkout.

Standard turnaround times:

  • Veils, capes, and matching pieces: Ship within 4 weeks, plus shipping time.

  • Fabric samples: Ship within 1–5 business days, plus shipping time.

Turnaround time and shipping time together determine your total delivery time. Shipping speed is selected at checkout. Please review the current turnaround time on your product page before ordering.

Turnaround times may vary during peak seasons and are updated regularly.

Rush Shipping & Production

Rush upgrades may be available for an additional fee. Please contact us before ordering so we can confirm availability.

  • $75 per veil, including express shipping

  • $30 per tie, bow tie, pocket square, hair bow. etc.

Rush requests depend on our production schedule and fabric availability. If we cannot accommodate your requested date, your order will remain on its regular production schedule and cannot be cancelled or refunded.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout. US orders over $200 qualify for free shipping.

  • Domestic orders: Usually shipped through USPS.

  • International orders: Shipped through FedEx, UPS, DHL, or occasionally USPS.

Once your order ships, you will receive a shipping confirmation email with your tracking number.

Shipping Destinations

We ship worldwide from Arizona, including to US territories and APO/FPO/DPO addresses.

Missing or Delayed Packages

If tracking shows your package as delivered but you have not received it, allow up to 14 business days for it to arrive. Carriers sometimes scan packages early or leave them with a neighbor or in a secure location.

If your package still has not arrived after 14 business days, email hello@bellebotanicalcreations.com with your order number.

If tracking provides GPS or photographic proof of delivery to your property, a neighbor, or a secure location, we cannot replace or refund the order.

Incorrect Addresses & Refused Deliveries

Please double check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping costs for reshipping are the customer's responsibility.

If a package is returned to sender, delivery back to us may take several weeks or longer. Orders refused by the recipient or returned because required customs fees were not paid are not eligible for a refund.

NAVIDIUM SHIPPING PROTECTION

Navidium Shipping Protection is optional coverage available at checkout for packages that are lost, stolen, or damaged in transit. Shipping protection is non-refundable.

If an issue occurs, email hello@bellebotanicalcreations.com with your order number and supporting photos, where applicable.

What to Do If Your Package Is Missing

Please allow up to 14 business days after a delivery scan before contacting us about a missing package.

For packages without shipping protection, we will file a claim with the carrier on your behalf. Carrier claims may take 6–8 weeks, and the outcome is determined by the carrier. A replacement or refund is not guaranteed.

What to Do If Your Package Arrives Damaged

If your order arrives damaged, save the packaging materials and the damaged items. Contact us with your order number and photos of the damage so we can help with the appropriate claim process.

For packages covered by Navidium, follow the shipping protection claim process.

Shipping Protection Exclusions

Shipping protection does not cover orders that are still within their stated production turnaround time. Other exclusions may apply, including incorrect or incomplete addresses, customs delays, unpaid import fees, weather-related delays, and circumstances that prevent delivery.

For full details, please read our Shipping Policy.

 

International Orders: Customs, Duties & Taxes

All prices on our website are listed in US dollars (USD). Your bank or payment provider determines the exchange rate applied to your purchase. Refunds are processed in US dollars to the original payment method.

Customs Fees, Duties & Import Taxes

International orders ship DDU (duties and taxes unpaid). This means customs duties, import taxes, and other applicable fees are not included in our product prices or shipping charges.

International customers are responsible for all applicable customs fees, duties, and import taxes charged by their country or carrier. These charges are paid directly to the carrier or relevant government authority and cannot be refunded by Belle Botanical Creations.

Contact your country's customs office for information about potential charges before ordering.

If customs fees remain unpaid or a package is refused, it may be returned to us and is not eligible for a refund.

International Tracking & Delivery

Once your order ships, you will receive a tracking number by email. Check your tracking regularly and watch for emails from your carrier regarding customs clearance and payment of import fees.

Your package may be listed under the shipper name Kaitlyn Benincosa or Belle Botanical Creations.

Customs Requests for Identification or Invoices

Some countries require recipients to provide identification, such as a government-issued ID, and a copy of their order receipt to clear customs. This is a normal part of international shipping.

If your carrier requests these documents, please provide them directly to the carrier as soon as possible to avoid delays.

If the carrier requests a commercial shipping invoice, email hello@bellebotanicalcreations.com, and we will send it to you.

Contact Us

If you have questions about an order, exchange, shipping timeline, or any of our policies, please contact us:

Email: hello@bellebotanicalcreations.com

Instagram: @bellebotanicalcreations

You can also reach us through the chat in the lower-right corner of our website.