Exchange Fee

Current turnaround times:

• Swatches: Ships within 1-5 days.
• Bridal Veils: 3 weeks.
• Ties, pocket squares, hair bows, headbands, 2-tier veil & pet accessories: 2 weeks

If swatches or smaller accessory is ordered with a veil, it will presume the longer production time as items are not shipped separately.

All our products are made to order based on veil length or style. Shipping time is additional - choose speed at checkout.

Need your order sooner? Contact us about rush availability for an additional fee.

Turnaround estimates may vary during peak seasons and are regularly updated.

Cancellation:

All orders have a 24 hour grace period for a refund. After this grace period, cancellations are not allowed.

See full Cancellation Policy here

Exchanges:

- We recommend to take advantage of our swatches or email us questions prior to ordering

- If you qualify for an exchange after contacting us, you have 10 days from the delivery date to ship us back the original product.

- All exchanges have a flat $50 fee. Additional shipping fees are also invoiced.

- Customized items are not eligible for exchange such as; cape conversion, embroidery initial/name add-on, pearl add-ons, swatches, or anything such as likeness that is customizing. Any of our appliqué based veils are not available to exchange .

See full Exchange Policy here

Returns:

- Due to the nature that all our items are handmade and made to order, Belle Botanical Creations is unable to accept returns.

Here at Belle Botanical Creations, we require that all veils & accessories go through our stages of professional & quality control. In the rare event that you stumble upon issues regarding your order, Customer Service Team at hello@bellebotanicalcreations.com within 5 days of receiving your order.

See full Return Policy here

BASIC SHIPPING POLICY

For domestic orders within the United States, please allow 4- 5 days to arrive (after the turnaround time). All domestic orders are shipped via USPS which includes tracking. Faster shipping available to upgrade at checkout.  

INTERNATIONAL SHIPPING POLICY 

For international orders, please allow 2-3 weeks to arrive (after the turnaround time) + additional time might be needed according to customs processing. All international orders are shipped mainly via FedEx, occasionally USPS. We also offer an Express International option, which can be upgraded at checkout

All duties and taxes are the responsibility of the customer and not Belle Botanical Creations. Please make sure you are aware of the fees that may apply in your country. If you are unsure if your country charges import duties and taxes, you should contact your local customs office for more information. We are not responsible for lost, stolen or damaged packages once they have left our studio.  If your item is lost or damaged during shipping, please get in touch with the local customs authority directly.

International customers (outside of the United States) are responsible for paying any applicable inbound duties, taxes, and fees determined by your local Customs Authority. These fees are paid directly to your local carrier or government and are not collected by Belle Botanical Creations, meaning they cannot be refunded by us.

We ship international packages DDU (Delivered Duties Unpaid), which means that duties, taxes, and fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise on the exact amount of these fees, we recommend contacting your country's customs office or tax agent to inquire about the relevant charges and rates.

If duties remain unpaid or if delivery attempts are unsuccessful, the item may be returned to us. In this case, the item will be ineligible for a refund, as we would incur additional fees for its re-importation into the United States. Please note that "Return to Sender" packages are not a priority, and this process may take anywhere from several months to over a year. We are unable to provide refunds under these circumstances.

If you wish to have the item re-shipped, we will send you an invoice for any additional balance due for re-importing the package back into the United States.

We would be happy to answer any questions you have. Chat with us by clicking the chat box in the lower right hand side of your screen.

Email: hello@bellebotanicalcreations.com

Allow 24-48 hours for a response during regular business hours.

Business Hours:

Monday-Friday: 8am - 4pm MST

Saturday-Sunday: CLOSED