Refund policy

RETURNS

Because everything is handmade and made to order, we do not accept returns. Returns are also not accepted on final sale or ready-to-ship items.

Please review the product description and photos carefully before purchasing. If you have questions about sizing, color, materials, or details, Kaitlyn is always happy to help at hello@bellebotanicalcreations.com. Fabric samples are also available for veils if you'd like to see colors and embroidery details before ordering.

Please inspect your order within 5 days of delivery and contact us about any issues or concerns. This timeframe applies even if you are not yet ready to try on your item. Issues reported after 5 days will be considered acceptance of the product as received.

For questions or support, please email hello@bellebotanicalcreations.com.


CANCELLATIONS & REFUNDS

Cancellation requests made within 24 hours of purchase are eligible for a refund. To request a cancellation, please email hello@bellebotanicalcreations.com.

The following items are not eligible for cancellation or refund, even within 24 hours:

  • Fabric samples

  • Final sale items

  • Rush orders

  • Ready to ship items

Wedding dates & turnaround times:

Please keep your wedding date and fitting schedule in mind when ordering. We cannot be responsible for changes in wedding plans that make an item no longer needed, or for orders placed too close to your wedding date to allow for our stated turnaround times.

When available, a rush upgrade may be offered for orders with shorter timelines. We strongly recommend ordering at least 3-4 months before your wedding date to allow plenty of time for production and any necessary exchanges.

We are always happy to answer questions and help you determine the best time to order before you purchase.

Order Cancellations by Belle Botanical Creations:

If we are unable to fulfill your order before it is finalized, we will cancel the order and issue a full refund.

 

EXCHANGES


If you decide the veil you ordered does not work for your dress or personal preference, you are welcome to exchange. There is a $99 flat restocking fee applied to all veil exchanges. This fee covers additional communication, admin work, and the time to re-make you a new item as requested. Any additional shipping costs are also buyer responsibility. 

To qualify for an exchange:

* Contact us within 5 days of delivery (email [hello@bellebotanicalcreations.com]
* Ship the item back within 7 days of delivery.
* Item must be unworn (except for fitting), undamaged, free of odors, stains, or alterations, with all tags attached.
* Buyer is responsible for all return shipping fees, including shipping insurance.

Please use a sturdy, weather-resistant box or mailer. To help keep things organized, the parcel must be mailed back within 7 days of the original delivery date, with the tracking number emailed to us.

Belle Botanical Creations 

15411 W Waddell Rd #102-226

Surprise, AZ 85379

 

If exchanging from a shorter veil to a longer veil, we will invoice you for the balance due. Any additional shipping costs are the buyer’s responsibility.

Once the parcel arrives at our business mailbox, allow up to 5 business days for pickup. After the item is reviewed and approved, we will begin your new veil. Exchange turnaround is typically 2–3 weeks plus shipping time. If you need more time for the exchange process, please message us right away.

Please note: exchanges are processed in the order received and are not prioritized ahead of new orders. To allow enough time for adjustments, we recommend ordering at least 3 months before your wedding date or dress fitting.

Items Ineligible for Exchange
The following are not eligible for exchanges:

  • Final Sale, Ready-to-Ship, Clearance, or Last Chance items
  • Rush orders
  • Hair bows, ties, bow ties, small matching accessories
  • Shipping costs (regular, upgraded, or international postage)
  • Fabric swatches
  • Special requests, customized items (e.g., cape conversions, cape veil conversions, vintage lace, embroidered initials, appliqué veils, or other customizations noted in the product description